TV Check List - No TV Signal

Created by Jeremy Amor, Modified on Wed, 21 Jun, 2023 at 10:56 AM by Jeremy Amor

The TV is showing no signal when trying watch TV.


Check list to confirm where issues maybe;


  • Is the antenna cable from the wall to the back of the television plugged in at both ends. If unplugged or loose there will be no or poor signal showing. 
  • Try and reset the television by turning the power off at the wall power point and waiting until the Red Light on the front of television goes off, once Red Light goes off, turn the power point back on. Now turn the television back on and check the television channels. 
  • Check if other rooms onsite  for television channels to eliminate a local outage issue which is impacting other rooms. 
  • Try and retune the television to recheck for channels,  this is completed by accessing the hotel menu which needs to be unlocked. Refer to your handover document for the passwords to access this function.  


If these options do not solve the issue, please lodge a support ticket at support@smarttv.freshdesk.com 

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select at least one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article